FREE Shipping within the USA for Orders over $50

Customer FAQ

Do you give samples?

es, we have a merchandise sample program for our registered customers. You can simply go to > Main Menu > Gifts > Samples or click in here.

We give you about 10 sample sachets of our face creams. Since samples are provided by the manufacturer, we have what we receive from them. Your samples will be randomly chosen to give you the idea of our product selection. We do NOT have samples of all our products. 

What payment types do you accept?

Alina Cosmetics accepts PayPal Payments, Amazon Payments, Visa, MasterCard, American Express and Discover for your convenience. 

Do you offer free shipping to customers?

We do offer free shipping to our retail customers who purchase merchandise of $50 and over and for the US Continental territory only. The discount is automatically applied during the checkout. 

Where do you ship from?

All items are shipped FOB from our headquarters & distribution center in Westlake Village, California (91362). 

Do you ship internationally?

Yes, but some limitations apply. Please check our Shipping Policy for details.

How are the shipping rates calculated?

Shipping rates are weight-based. We calculate rates based on the shipping rates and policies of the transportation companies we use.  

How quickly can you ship my order?

We strive for excellent customer service and fast shipment processing. Most orders are shipped within 24 hours of the purchase. You will receive a confirmation email when your item is shipped. 

What is your return policy?

We offer 30-days money back guarantee. We do not accept empty containers. Please look into our Return Policy for details

How long does the returns process take?

It takes approximately 4-7 business days to process your return from the time we receive it. Credit back to your original card may take an additional 4-7 business days depending on your provider.  The entire process will take approximately two weeks. For more information, please see our Return Policy page. 

Where your products are coming from?

Our products are made in Poland, the European Union member country. They are produced in adherence to strict regulations of the EU and by well established, reputable, and well-known Polish cosmetic manufacturers.

We are an authorized dealer and a direct distributor of skin care products of SYLVECO company and we represent SYLVECO, VIANEK, BIOLAVEN brands in the United States and Canada.

We also purchase our skin care products directly from AVA Laboratorium, Bielenda Professional and Oceanic AA Cosmetics. We purchase our Ziaja skincare products from the authorized dealer of Ziaja Company. If you need a certificate of authenticity for any of our product, please contact us, and we will provide it to you. You can also contact the manufacturer to verify the originality of the products we sell.  The manufacturer's address and their unique EAN (European Article Number) is provided on the packaging of each product we sell.

What are the ingredients of your cosmetics?

Our core skin care products are a natural and organic origin. Each product has very transparent labeling of all its ingredients on the packaging according to the European Union labeling INCI standards. The European Union provides a strict control of the cosmetics and supplies for cosmetics which are produced within its territory. The EU currently bans over 1300 ingredients marking them as toxic chemicals harmful to human health. This is a much more comprehensive list than the US FDA maintains. All our cosmetics are very safe and produced with the highest quality standards.

What does your packaging labeling mean?

ECOCERT - some of our cosmetics have EcoCert Label which is given only to the cosmetics produced according to Ecocert standards of natural and organic cosmetics.

NATURAL OR ORGANIC - the wording means that the cosmetic was produced in accordance with COSMOS standards and the farm where sources are coming from was certified for ecological farming practices. 

HYPOALLERGENIC - the cosmetics were allergy tested by the qualified independent dermatology expert according to the EU standards. Each of the product has a passing tests scores and we are able to provide the tests of these results and certificate to you. 

All cosmetics are never tested on animals because the law in the EU strictly bans testing on animals. Since 2013 this is "the law of the land" and current packaging doesn't need to have a logo or 'cruelty-free' marking. This is no longer a marketing tool, it is the law.  

What is the shelf-life of your cosmetics?

All cosmetics have their expiration dates stamped on the packaging. All of them have minimum durability PAO (Period After Opening) symbol on the packaging

General guidance:

Natural and organic cosmetics of SYLVECO, Biolaven Organic, Vianek - expire after 18 months from production date; PAO - 3 to 6 months.

AVA Laboratorium and Bielenda Professional - expire after  2 years; PAO- 6 months.

Conventional cosmetics Ziaja, and Oceanic AA Help - 3 years; PAO - 6 months.

 Do you sell wholesale?

Yes, we do sell wholesale and give bigger quantities discounts. Please look at our Wholesale information at the bottom of the page.